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withcrystalsandstones.com offers a wide variety of handcrafted Swarovski Crystal Items.
Your Online Account :
How Do I create a Customer account ?
Your account will be instantly created as part of the checkout process with your first purchase at www.withcrystalsandstones.com. All payments are taken through paypal.com. Paypal.com will walk you through the username and password process. After your purchase, you will receive a confirmation email with a summary of your transaction and when it will be shipped.
Credit Card Security :
Is it safe to use my credit card on withcrystalsandstones.com?
YES! withcrystalsandstones values your privacy! We know that you care how your private information is collected and used. Paypal will never release your credit card information to anyone. Your credit card information along with all your other personal information is stored on their secure server. They use the Secure Sockets Layer (SSL) encryption method on all secure submissions. This method is generally accepted to insure secure transmission of personal information, such as credit card numbers. With common browsers such as Netscape and Internet Explorer you can see a completed key or a closed lock on the screen whenever your information is being transferred in a secure manner. In addition, your password creates another barrier of protection for your personal information. Paypal security processes have been certified by VeriSign, the leading provider of digital trust services.
Payment :
What forms of payment does with crystals and stones accept?
We accept Visa, MasterCard, Discover and American Express--all through paypal.com. If you prefer to place your order by phone please call us at 561-888-386-8070 and we can take your order over the phone and then you may send a check. Your order will then be sent when the check clears the bank.
Shipping Information :
When and how is my order shipped?
At withcrystalsandstones.com, our goal is to keep shipping costs down. We send everything United Parcel Service Ground within 10 days of receipt of your order. If you need a rush order, we will ship for the cost of Fed EX overnight. Please email in advance to discuss pricing. Then you may pay at paypal.com directly to josephineo@withcrystalsandstones.com
Status :
How can I check the status of my order?
You may contact withcrystalsandstones.com at anytime to find out when the package was shipped.
See Shipping Policies for more information.
Return Policy :
What is withcrystalsandstones return policy?
INSPECTION OF PRODUCT UPON RECEIPT. You must examine the Product(s) upon receipt. If any item is damaged or missing, you must notify with Crystals and Stones at once. With Crystals and Stones will not consider any claim for damaged or missing items more than fourteen (14) days from the date of delivery.
LIMITED MONEY BACK GUARANTEE. With Crystals and Stones offers a limited money back guarantee for fourteen (14) days on unopened products only. Sales on opened or used products are final. TO RECEIVE A REFUND UNDER THE LIMITED MONEY BACK GUARANTEE, YOU MUST NOTIFY with Crystals and Stones OF YOUR DESIRE TO RETURN THE PRODUCT AND ACCESSORIES WITHIN FOURTEEN (14) DAYS, FROM THE DATE YOU RECEIVED YOUR PRODUCT. YOU MUST ALSO RETURN THE PRODUCT AS PACKAGED TO WITH CRYSTALS AND STONES' DESIGNATED ADDRESS WITHIN SEVEN (7) DAYS AFTER YOU RECEIVE A RETURN MERCHANDISE AUTHORIZATION ("RMA") NUMBER.
With Crystals and Stones will refund the original purchase price of the Product and applicable sales taxes. SHIPPING, HANDLING, INSURANCE FEES, AND FEES FOR SERVICES THAT HAVE BEEN PERFORMED (INCLUDING APPLICABLE SALES TAXES) THAT YOU PAID WHEN YOU BOUGHT YOUR PRODUCT AND ACCESSORIES ARE NOT REFUNDABLE, AND WILL BE DEDUCTED FROM YOUR REFUND.
The returned Product(s) must be in the same condition as you received them.
If you are expecting a refund, please allow a reasonable period of time for the Product and/or Accessories to arrive at With Crystals and Stones. With Crystals and Stones will inspect the Product(s) and, after they are accepted, process your refund within seven (7) business days. With Crystals and Stones will notify you if your Product(s) are not accepted.
THE LIMITED MONEY BACK GUARANTEE IS NOT A WARRANTY. with Crystals and Stones MAY CHANGE OR CANCEL IT AT ANY TIME BEFORE ACCEPTING YOUR ORDER. |
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